Privacy Policy

1. General Statement

We take your privacy very seriously and we are committed to protecting it. We believe that you should easily know what personal data we collect and use, as well as to understand your rights in respect of your personal data.

Our privacy policy (“Privacy Policy”) explains our policies and practices regarding how we collect, use, and disclose the personal data that we collect when you interact with Roadster Diner, including through our websites, digital services, online ordering platforms, applications, restaurants, customer service channels, promotions and other services.

We recommend that you read this Privacy Policy carefully as it provides important information about your personal data.

Our Privacy Policy is designed so that you can easily reach the section you are interested in.

Do not hesitate to contact us should you have any questions or remarks about our Privacy Policy (see section “Contact us” below).

2. Who we are?

Roadster Diner and its relevant affiliated, operating and associated entities (“Roadster Diner”, “we”, “us” or “our”) respect your privacy and are committed to protecting the personal information entrusted to us, at all times in accordance with the applicable laws and regulations.

This Privacy & Data Processing Policy explains how we collect, use, store, disclose and protect personal information when you interact with Roadster Diner, including through our websites, digital services, online ordering platforms, applications, restaurants, customer service channels, promotions and other services.

3. Personal Information We May Collect

Depending on how you interact with us, we may collect:

name and contact details, including email address, telephone number and delivery address;
account and registration information;
order, reservation and transaction information;
payment-related information, where applicable;
preferences, feedback, enquiries and customer-service communications;
loyalty, promotional and marketing preferences;
information submitted through forms, surveys, competitions or promotions;
device, browser and operating-system information;
IP address and approximate location information;
website usage, browsing and interaction information;
cookie and similar technology identifiers;
social-media interaction information where you interact with Roadster Diner through social platforms; and
any other information you voluntarily provide to us.

We may also receive information from third parties that provide services to Roadster Diner, such as ordering, delivery, payment, loyalty, analytics, marketing or technology service providers.

4. How We Use Personal Information

We may process personal information to:

provide our products and services;
process and manage orders, reservations, payments and deliveries;
create and manage customer accounts;
provide customer support and respond to enquiries;
operate and improve our websites and digital services;
understand customer preferences and improve our products and customer experience;
administer loyalty programmes, promotions, surveys and competitions;
communicate operational or transactional information;
send marketing and promotional communications where permitted by applicable law;
conduct analytics and understand the performance and use of our services;
prevent fraud, misuse and security incidents;
protect our customers, employees, systems and business;
establish, exercise or defend legal claims;
comply with legal, regulatory, tax and governmental requirements; and
fulfil other legitimate business purposes permitted by applicable law.

5. Legal Basis for Processing

Where required under applicable law, we process personal information on one or more appropriate legal grounds, which may include:

your consent;
processing necessary to provide a product or service requested by you or to perform a contract;
compliance with legal or regulatory obligations;
our legitimate interests or those of another party, where permitted and where such interests do not improperly override your rights;
protection of the vital interests of an individual; or
another lawful basis available under applicable legislation.

Where processing is based on consent, you may withdraw that consent, subject to applicable law.

We may use your contact information to provide information about Roadster Diner products, offers, events and promotions were permitted by applicable law.

Where consent is required, marketing communications will only be sent in accordance with the consent provided. You may unsubscribe or change your marketing preferences at any time by using the unsubscribe functionality provided in our communications or by contacting us.

Service-related and transactional communications may continue where necessary even if you opt out of marketing.

7. Cookies and Similar Technologies

Our websites and digital services may use cookies, pixels, tags and similar technologies. These technologies may be used to:

enable essential website functionality;
remember preferences;
maintain security;
understand website usage and performance;
perform analytics;
improve customer experience; and
support advertising and marketing activities where permitted.

Where required, non-essential cookies will be used based on your cookie preferences or consent. You can manage your preferences through our cookie-management tool and, where applicable, through your browser settings. You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings. In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser.

8. Sharing of Personal Information

We may disclose personal information, where necessary and permitted, on a need-to-know basis, to:

Roadster Diner affiliated and associated entities;
restaurants and operational entities providing Roadster Diner services;
website and application providers;
hosting and cloud-service providers;
payment processors;
ordering and delivery partners;
CRM, loyalty and customer-engagement providers;
analytics and marketing providers;
professional advisers, auditors and insurers;
government, regulatory, judicial or law-enforcement authorities where legally required; and
parties involved in a merger, acquisition, restructuring, financing or transfer of all or part of our business.

Service providers processing personal information on our behalf are expected to process such information only for authorized purposes and subject to appropriate contractual, confidentiality and security requirements, and at all times in compliance with the applicable laws and regulations.

Roadster Diner does not sell personal information to third parties for monetary consideration.

9. International Transfers

Due to the international nature of our operations and technology infrastructure, personal information may be processed or stored in countries other than the country in which it was collected, including the United Arab Emirates, Lebanon and jurisdictions in which our technology and service providers operate.

Where required by applicable data protection law, Roadster Diner will take reasonable and appropriate measures to ensure that international transfers of personal information are subject to appropriate safeguards or otherwise meet applicable legal requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting operational, legal, regulatory, accounting, tax, security and dispute-resolution requirements.

Retention periods may vary depending on the type of information, the purpose of processing and applicable legal requirements. When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

11. Security

We maintain reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction. These measures may include, as appropriate:

access controls and authentication mechanisms;
encryption and secure communications;
system and network security;
backups and monitoring;
confidentiality requirements; and
security policies and procedures.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on the applicable legislation and circumstances, you may have rights concerning your personal information, including the right to:

obtain information about how your personal information is processed;
request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion or erasure;
request restriction of processing;
object to certain processing;
withdraw consent where processing relies upon consent;
request portability of certain personal information;
object to or request information concerning certain automated decision-making activities; and
lodge a complaint with an applicable data protection or regulatory authority.

These rights may be subject to conditions, limitations and exemptions under applicable law. Requests may be submitted using the contact information below.

13. Children’s Privacy

Our website and digital services are not specifically directed at children. We do not knowingly collect personal information from children in circumstances where parental or guardian authorization is required under applicable law without obtaining the appropriate authorization.

If you believe a child has provided us with personal information contrary to applicable requirements, please contact us.

14. Third-Party Websites and Services

Our website or digital services may contain links to or integrate with third-party websites, payment providers, delivery platforms, social-media services or other external services.

Those third parties may process personal information according to their own privacy policies and practices. Roadster Diner is not responsible for the privacy practices of independent third parties, and we encourage users to review their applicable privacy notices.

15. Changes to this Policy

We may update this Privacy & Data Processing Policy periodically to reflect changes in our services, technology, business operations or applicable legal requirements.

The current version will be published on our website with the applicable “Last Updated” date. Material changes may be communicated through additional appropriate means where required.

16. Contact Us

For questions regarding this Privacy & Data Processing Policy, our processing of personal information, or to exercise applicable privacy rights, please contact:

Roadster Diner – Data Privacy
Email: privacy@roadsterdiner.com

Individuals interacting with a Roadster entity established in the Dubai International Financial Centre (DIFC) may also have the right to raise a complaint with the DIFC Commissioner of Data Protection in accordance with applicable DIFC law.